To help ensure a smooth and successful start with TriCAT spaces®, please consider the following tips:
1. Check Your Hardware
- System Requirements: Ensure your device meets the system requirements for the desktop or web application.
- Headset: Please use a headset for the best audio experience!
- Computer Mouse: Using a mouse is recommended for easier navigation.
2. Audio & Permissions
- Bluetooth Headsets: Connect your Bluetooth headset before launching the application.
- Microphone & Camera Access:
- On Windows 10: Go to Start > Settings > Privacy > Microphone (and Camera) and allow apps to access these devices.
- Web Client: Give your browser permission to use your microphone and camera. A permission request will appear automatically when you open the web application.
3. Ensure a Stable Connection
- Internet Connection
- Use a strong WLAN signal, or for maximum stability, connect via Ethernet cable.
- Avoid VPN connections while using TriCAT spaces® in your browser, as VPNs can cause higher latency, unstable connections, and packet loss.
- Bandwidth
- Avoid video/audio streaming or large data sharing during your session.
- Close unnecessary applications or tabs in the browser and pause or postpone system updates while using TriCAT spaces®.
- Browser: Use the latest browser version and install any pending updates.
- Power Supply: Connect your laptop to a power supply and activate high-performance mode (deactivate energy-saving modes).
4. Software & Access
- Application Download:
- Download TriCAT spaces® in advance (required only once). Alternatively, use the web version for your session.
- If you encounter download issues, consult your IT team for access or visit: Information about the setup in restrictively protected networks
- Tutorial:
- We recommend completing the tutorial in the main menu of the TriCAT spaces® application under > First Steps > Introduction: Control Avatar