The log file contains the log of technical actions and processes that run during your session in TriCAT spaces®. If errors occur, we may ask you for your logfile to locate the cause. Where and how you can find the logfile depends on your operating system and the initial situation:
A – Log file via the start menu
B – Windows > If the start menu does NOT open
C – Mac OS > If the start menu does NOT open
A – Log file via the start menu:
1. In the start menu, click Help | Info
2. Click on Logfile
3. Locations of log files
- Desktop Client: A folder containing the different types of log files will open.
- Web Client: The log files are downloaded directly in the browser and can be found in your download folder.
4. Send log files
If possible, please send us all log files in a zipped file by email to support@tricat.net.
If you are unable to zip files, please send us only those files in *.clef format.
B – Windows > If the start menu does NOT open
1. Open your File Browser
Please enter the following in the address bar: %localappdata%\TriCAT\spaces\live\Logfiles
2. Send log files
IIf possible, please send us all log files in a zipped file by email to support@tricat.net.
If you are unable to zip files, please send us only those files in *.clef format.
C – Mac OS > If the start menu does NOT open:
1. Open Finder
Select the Go tab at the top of the screen and then Go to Folder in the new window.
2. Path input
In the new window, please enter the following and confirm with Enter:
~/Library/Logs/TriCAT/TriCAT spaces ®
3. Send log files
If possible, please send us all files in the folder in a zipped file by email to support@tricat.net.
If you are unable to zip files, please send us only those files in *.clef format.
Thank you very much for your cooperation!
Your TriCAT-Team