The logfile contains the log of actions and processes that run during your session in TriCAT spaces®. If errors occur, we may ask you for your logfile to locate the cause. Where and how you can find the logfile depends on your operating system and the initial situation.
Windows, if the start menu of TriCAT spaces can be opened:
1. Select “About TriCAT spaces®” in the start menu and click “Open Logfile”.
The file path Username > AppData > Local > TriCAT > spaces > live > Logfiles will open.
If possible, send us all files in the “Logfiles” folder by mail to support@tricat.net. If you are not able to send large attachments, please send us all files named Client_log (also recognizable by the format: CLEF file) and additionally, depending on your problem, other log files as described in the picture below.
Windows, if the start menu of TriCAT spaces® does not open:
1. Go to your file browser and type “%localappdata%” without quotes.
Then confirm with Enter. The file path This PC > Windows (C:) > User > User name > AppData > Local opens. Search for the folder “TriCAT” and within this folder follow the path > spaces > live > Logfiles.
2. If possible, send us all files in the “Logfiles” folder by mail to support@tricat.net. If you are not able to send large attachments, please send us all files named Client_log (also recognizable by the format: CLEF file) and additionally, depending on your problem, other log files as described in the picture below.
Client_audio_log_currently_open: in case of problems with microphone, headphones etc.
Client_crash_log_currently_open and Client_crash_previously_open: in case of application startup problems (after the start menu is loaded) and crashes.
Client_video_log_currently_open: for problems with streams such as webcam feed, desktop sharing, etc.
Launcher: in case of difficulties with installation, download and update and start of spaces (before the start menu was loaded)
Mac OS:
Downloading the logfile is currently not possible directly in the application. The following steps will take you to your logfile:
https://support.apple.com/en-ie/guide/console/cnsl1012/mac
Open the app “Console” (via the search box), the logfile is called “Player.log” and can be emailed directly to us via “Share”.
